At A Glance

High-quality audio transcription service.

Cost-effective rates, with no VAT.

10% discount for students.

All documents are carefully proofread against the original recording.

All documents are time-stamped.

Simple, easy-to-amend, page layout.

All client information and documents are confidential and secure.

Terms And Conditions

All of Uppercase Transcriptions' services are provided subject to our Terms and Conditions of Use.


Advice on transcription format, recording formats, sound quality and uploading files

Transcription Format

Uppercase transcribes documents using Word and keeps the format and layout as simple as possible so that clients can amend the documents themselves without being frustrated by obscure formatting issues. We use a simple paragraph structure and avoid indents, hanging indents or tables where possible. However, if you have specific formatting requests, please let us know.

We include time stamps on transcriptions of all digital recordings so that, at any point in the document, you can check the transcription against the recording. (It is not always possible to add time stamps when transcribing from tapes.)

We can change from British to American spelling if requested.

Recording Formats

  • Digital recordings
  • Uppercase can transcribe recordings from the usual digital formats such as DSS, WMA, MP3, and WAV.

  • Video recordings
  • Uppercase can transcribe any file that can be played using QuickTime or Windows Media Player.
  • Analogue recordings
  • Uppercase can transcribe audio recordings on mini and standard cassette tapes. The cassette sizes we use are:

    • Mini cassettes: 55mm x 34mm
    • Standard cassettes: 65mm x 45mm

We do not transcribe recordings made on micro cassettes.

If you are a new customer sending analogue recordings by post, please remember to sign the Terms and Conditions on the Sending Page.

Sound Quality

The quality of a recording is very important in achieving a fast and accurate transcription. To achieve a clear recording:

  • Use a good recorder with an external microphone. For round-table discussions, it may be particularly helpful if you can use a conference kit. (For further advice, please ask a knowledgeable supplier, for example, Ndeva.)
  • Special recording devices are available to record telephone interviews or discussions. Just placing your recorder in front of a speakerphone does not usually give good results – the main effect is that only the interviewer, and not the interviewee, is clearly audible. (Again, please ask for further advice from a supplier such as Ndeva).
  • Choose a quiet location.
  • Please ask participants to switch off their mobile phones or keep them as far away from the microphone as possible, particularly during telephone conversations.
  • Please remind all participants to be aware that noises such as rustling paper may interfere with the audibility of a voice. If somebody needs to search through papers, try to keep the papers as far away from the microphone as possible or stop talking until the searching is over.
  • Please ask everybody to speak up and pronounce their words clearly.

Advice on Uploading Larger Files

According to SendThisFile, a browser can normally handle files up to 2 GB, which should be ample. If you do experience problems uploading a file (when using the drop-box on the Sending Files page), then its transfer may have been interrupted. SendThisFile suggests some causes could be:

  • a laptop going into hibernation mode or a power management system turning on;
  • a program writes to the file while the transfer is running – for example, automatic save settings every few minutes;
  • there may be a wireless network configuration problem – try connecting the sending network directly to the modem;
  • the file is being sent from a corporate setting and the company has a firewall that restricts upload usage;
  • the file is being uploaded from temporary storage such as a CD, DVD, or flash memory – copy the file to your hard drive and upload the file from there;
  • keep the Sending Page open while your file is uploading – do not close the browser or click the 'Back' button;
  • some branded browsers may cause problems – try using a plain browser such as Windows Internet Explorer or Mozilla Firefox;
  • some adware and spyware may cause problems – run Windows Defender;
  • finally, some ISPs have software that interrupts the data flow or the sender is on a cable system and is exceeding the cable system's allowed bandwidth – perhaps the best advice in these circumstances would be to divide the file in smaller portions.